Protecting Clients from Attorneys Who Leave Them in the Dark
Strong communication is the foundation of the attorney-client relationship. In New York, lawyers are ethically and legally required to keep clients informed, respond to inquiries, and explain case developments in a way the client can understand.
When attorneys fail to communicate — ignoring calls, hiding information, or leaving clients uninformed — it can cause serious harm and may amount to legal malpractice.
At The C. Paul Law Firm P.C., we represent clients in [City] and across New York who were damaged by attorneys that failed to communicate properly.
Call today for a free consultation: (212) 551-PAUL
What Does Failure to Communicate Mean?
New York’s Rules of Professional Conduct require lawyers to:
- Promptly return phone calls, emails, or letters
- Keep clients reasonably informed of case status
- Explain matters so clients can make informed decisions
- Notify clients of settlement offers or major developments
When an attorney fails to do these things, the client is left vulnerable — and important rights may be lost.
Common Examples of Failure to Communicate
| Misconduct | Example | Legal Impact |
| Ignoring Client Calls | Attorney never responds to updates or concerns | Client unable to make informed choices |
| Failure to Share Offers | Lawyer hides or delays settlement offers | Client deprived of decision-making rights |
| Lack of Case Updates | No notice of hearings, motions, or trial dates | Client blindsided by outcomes |
| Poor Explanation | Using legal jargon without clarifying meaning | Client confused, misinformed |
| Failure to Warn | Not advising about risks or deadlines | Client loses legal opportunities |
Proving Malpractice in Communication Failures
To succeed in a malpractice case, clients generally must prove:
- Attorney-Client Relationship – A formal relationship existed.
- Breach of Duty – The lawyer failed to keep the client informed.
- Causation – The lack of communication harmed the case.
- Damages – The client suffered financial, legal, or emotional harm.
Compensation for Victims of Poor Communication
If your lawyer failed to communicate, you may be entitled to damages for:
- Lost settlements or claims
- Financial harm caused by lack of updates
- Wasted legal fees
- Costs of repairing damage with new counsel
- Emotional distress caused by neglect and betrayal
Frequently Asked Questions
Is failure to return phone calls malpractice?
Yes, if it prevents you from making informed decisions or harms your case.
What if my lawyer never told me about a settlement offer?
That is malpractice. Settlement decisions belong to the client, not the attorney.
What if I couldn’t attend a hearing because I wasn’t told?
Failing to notify you of hearings or deadlines is a breach of duty and may justify a claim.
How long do I have to file a malpractice claim in New York?
Generally 3 years from when the malpractice occurred or was discovered.
Serving [City] and the Greater New York Area
We represent malpractice victims across [City], Manhattan, Queens, Brooklyn, the Bronx, and throughout New York harmed by attorneys who failed to communicate.